Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, with most UK orders arriving within 1-3 working days and international orders within 5-7 working days.
Can I return a personalized item?
Items that have been personalized, including embossed or bespoke leather goods, are made specifically for you and cannot be returned or exchanged unless they are faulty.
How should I care for my leather handbag?
To maintain the beauty of your leather goods, avoid exposure to direct sunlight and moisture. We recommend using a high-quality leather protector and storing your item in its original dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Is your packaging sustainable?
Sustainability is at our core. We use FSC-certified recyclable cardboard for our shipping boxes and offer our 'I Am A Plastic Bag' collection as part of our commitment to reducing waste.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.